Privacy Policy

Introduction

Clarent is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information from individuals who visit our website or engage our consulting services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. This policy applies to all personal information in our custody or control, regardless of format.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Submit inquiries through our website contact form
• Request consulting services or information
• Communicate with us via email or telephone
• Subscribe to our communications
• Engage us for consulting services

This may include your name, email address, telephone number, business name, job title, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, certain information is automatically collected, including:

• Browser type and version
• Operating system
• IP address and general location
• Pages visited and time spent on our website
• Referring website addresses

This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for details.

How We Use Your Information

We use the personal information we collect for the following purposes:

Service Delivery

• Responding to your inquiries and requests
• Providing consulting services you have engaged us to perform
• Communicating about ongoing engagements
• Delivering reports, documents, and other deliverables

Business Operations

• Maintaining accurate client records
• Processing payments and managing accounts
• Improving our services and website functionality
• Conducting internal research and analysis

Communications

• Sending service-related notifications
• Providing information about our services (with your consent)
• Responding to your questions and concerns

Legal Compliance

• Meeting legal and regulatory requirements
• Protecting our legal rights and interests
• Preventing fraud or illegal activities

Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our consulting services agreement with you
• Legitimate Interests: Processing serves our legitimate business interests while respecting your privacy rights
• Legal Obligations: Processing is required to comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

Service Providers

We may engage third-party service providers to assist with business operations, including:

• Website hosting and maintenance
• Email delivery services
• Data analytics providers
• Payment processing services

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose personal information when required by law or in response to:

• Court orders or legal processes
• Requests from law enforcement or regulatory authorities
• Protection of our legal rights or the safety of individuals

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Client engagement records: 7 years following completion of services
• Financial and tax records: As required by Canadian tax laws (minimum 7 years)
• Website analytics data: 26 months
• Marketing communications: Until you opt out or request deletion

When information is no longer required, we securely destroy or anonymize it in accordance with our data retention policies.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction:

• Secure data transmission using encryption protocols (SSL/TLS)
• Access controls limiting information to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical and electronic records
• Employee training on privacy and data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Right to Access

You may request access to the personal information we hold about you. We will provide this information within a reasonable timeframe, subject to limited exceptions under law.

Right to Correction

You may request correction of inaccurate or incomplete personal information. We will update our records promptly upon verification of the correction.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

Right to Object

You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.

Right to Deletion

You may request deletion of your personal information, subject to our legal retention obligations and legitimate business needs.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and how to manage your preferences, please review our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users (for significant changes)

Continued use of our services following such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.